Getting started with Freshdesk 4

• Explaining ticket priority & expected turnaround time.
• Submitting a helpdesk Ticket Online
• Submitting a helpdesk ticket via Email
• Get fresh-desk on your mobile device.

Working from Home 2

• How to download and install WebEx
• How to use WebEx

Adobe Creative Cloud 8

• Forgot Adobe Password
• Adobe Creative Cloud - Unable to open Preferences file
• Adobe - Maximum Licenses Exceeded!
• Adobe Licensing and You!
• How to download Adobe products

View all 8

Microsoft Office 3

• How to download and install Microsoft Office
• Microsoft To-Do overview
• How to download from the Microsoft store (Whiteboard/Microsoft To-Do)

Bring your own device - Frequently Asked Questions 3

• Windows Can't connect to Wi-Fi network or keep getting locked out
• Data safety guidelines
• MAC cannot connect to Wi-Fi or keep getting locked out

Managing your documents and data 5

• How to identify folder size and delete files.
• Migrate files to OneDrive cloud storage
• Manually sync OneNote
• How to download files from OneDrive to your computer.
• How to create a fillable form

Browsers 1

• How to clear your cache.

Printers 3

• How to map, add and remove printers.
• Re-Adding a printer after a password change.
• How to add a printer (MAC)

Windows 10 1

• How to set "Default Apps"

Visitor Information 2

• Download Vivi to your PC or Mobile Device
• Vivi Presentation tutorial

Laptop FAQ 1

• Laptop battery saving techniques - Windows and MAC